Refund Policy

Last updated: September 24, 2026.

NameIt! coins, seats, and Pro are digital purchases that are added to your account immediately after payment. Because of this, purchases are generally final once they have been used. We know mistakes and payment issues can happen, though, so refunds are available in the situations below.

Before you purchase

The item you are buying, its price, and the currency will be shown at checkout. Please check these details and make sure you are purchasing for the correct account or room before completing your payment.

When we will refund you

You can request a refund if:

You were charged more than once for the same purchase.
You were charged the wrong amount.
You paid but did not receive what you purchased.
You made a purchase by mistake, contact us within 3 days (72 hours), and have not used the purchase.

Approved refunds will be returned to the original payment method.

After 3 days

Refund requests should normally be made within 3 days (72 hours) of payment.

If more than 3 days have passed, you can still contact us. We will consider genuine circumstances on a case-by-case basis where appropriate or where required by applicable law.

Coins

Coins cannot be refunded once any of the purchased coins have been spent.

If you purchase coins by mistake and contact us within 3 days, unused coins may be refunded to your original payment method.

Seats

Seats are added to your room immediately after purchase.

If you purchase seats by mistake and contact us within 3 days, and the additional seats have not been used in a game, we can credit the value of the seats back to your NameIt! account as coins.

A refund to your original payment method is available if you were charged more than once, charged the wrong amount, or did not receive the seats you purchased.

NameIt! Pro

Monthly subscription

You can cancel your subscription at any time. Your Pro access will continue until the end of the period you have already paid for, and you will not be charged for the next billing period.

Payments for a billing period that has already started are generally non-refundable.

If your subscription renews by mistake, contact us within 3 days of the renewal charge and we will review your refund request.

1-month pass

The 1-month Pro pass is a one-time purchase and does not automatically renew.

The same 3-day refund rules described above apply.

How to request a refund

The email address associated with your NameIt! account.
Your order or receipt number.
A short explanation of what happened.

For purchases processed in US dollars through Paddle, Paddle acts as the merchant of record. We may work with Paddle to process eligible refunds, and Paddle's applicable buyer terms also apply.

The time it takes for an approved refund to appear depends on your bank, card provider, or payment method.

Your legal rights

Nothing in this policy limits any consumer rights you may have under the laws that apply to you. Where applicable law gives you additional cancellation or refund rights, those rights will continue to apply.

Related policies

Please also see our Terms of Service and Privacy Policy.